Refund policy

Returns
Every U Motle piece is chosen with care, and for hygiene reasons we do not accept returns or exchanges on earrings or other jewellery. Please look closely at the photos and details before you order, and write to us if you have any questions. We are happy to help.

If something arrives damaged or incorrect
If your piece arrives damaged, or you receive the wrong item, we will make it right. Email askumotle@gmail.com within 7 days of delivery with your order number and a photo of the piece and its packaging. We will send a replacement, or a refund if the piece is no longer available.

Cancellations
If you need to cancel, email us as soon as possible. We can cancel and refund any order that has not yet been posted.

Refunds
Approved refunds go back to your original payment method. Depending on your bank, they can take 5 to 10 working days to appear.

This policy does not affect your statutory rights.